Accessibility Statement for Our Movers Service
We are committed to providing an accessible and inclusive moving experience for all customers. This Accessibility Statement explains the steps we take to support equal access to our Movers services, including online information, booking processes, and customer support before, during, and after your move.
Our Accessibility Commitment
Our goal is to make it as simple as possible for everyone to learn about our moving services, request a quote, and manage their move. We work to remove barriers for people with disabilities and to create a more accessible Movers journey, whether you are browsing information, arranging a move, or communicating specific access needs at your property.
We aim for our digital services to meet the Web Content Accessibility Guidelines, WCAG 2.1 Level AA, and we regularly review our site design and content against these standards. These guidelines help us support people who use assistive technologies, as well as those who prefer clear layouts, readable text, and consistent navigation.
WCAG 2.1 AA Compliance
We are progressively aligning our website and online tools for Movers with WCAG 2.1 AA requirements. This includes focusing on perceivable, operable, understandable, and robust content. Our ongoing work covers colour contrast, text alternatives for non-text content, clear headings and labels, and predictable navigation patterns. We also consider accessible moving-related content, ensuring that details about access, parking, and property entry are clearly described where possible.
While we strive to meet or exceed WCAG 2.1 AA, accessibility is an ongoing process. There may be areas that are not yet fully compliant. When we discover issues, we prioritise fixes based on impact, especially where barriers may affect booking or managing a move.
Screen-Reader Support
Our Movers website is designed to work with common screen-reader technologies. We use semantic HTML to give structure to pages, including headings, paragraphs, and lists, so that screen-reader users can move quickly through key sections such as service descriptions, quote requests, and booking confirmation details.
We aim to provide clear text alternatives for icons and images that communicate important information about the moving process, such as access requirements or service options. We also avoid using images of text for essential information, so that screen-readers can present content accurately.
Keyboard Navigation
We recognise that many users rely on a keyboard or alternative input device instead of a mouse. Our site is designed so that the main features needed to arrange Movers services can be accessed using only the keyboard. Navigation menus, forms, buttons, and interactive components can be reached using the Tab, Shift plus Tab, and Enter keys.
We work to maintain a visible focus indicator so you can clearly see where you are on the page while tabbing through content. Our aim is to ensure that no essential function, such as requesting a moving quote or confirming booking details, requires a mouse.
Accessible Moving Arrangements
Accessibility does not end with the website. When planning your move, you may have specific needs, such as step-free access, support with heavy items where you cannot lift, or careful handling of assistive equipment. We encourage you to share any accessibility requirements in advance so our Movers team can prepare appropriately.
Where possible, we will adapt schedules, loading arrangements, and communication methods to support a more accessible moving experience, paying attention to access points, narrow corridors, lifts, and any mobility or sensory needs you choose to disclose.
Feedback and Accessibility Requests
Your feedback is essential to improving accessibility across our Movers services. If you encounter any accessibility barriers on our website or during your moving experience, or if you need information in an alternative format, you can contact us through our standard customer service channels listed on our contact page.
Please tell us what you were trying to do, what went wrong, and any assistive technology or browser you are using. We will review your request and work with you to find a suitable and accessible solution wherever reasonably possible. Our team keeps accessibility feedback under review as part of our continuous improvement for all Movers customers.
