Movers Privacy Policy
This Privacy Policy explains how Movers collects, uses, stores, and protects personal data relating to individuals who use our moving and relocation services. It applies to all Movers customers in our service area, as well as individuals who contact us or interact with us in connection with our services. We are committed to processing your personal data in accordance with the General Data Protection Regulation and applicable data protection laws.
Data Controller
Movers is the controller responsible for determining the purposes and means of processing your personal data when you use our services or otherwise interact with us.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include the following categories of information.
Identification and contact details such as name, title, home or work address, service address, billing address, and other contact details required to communicate with you and deliver our services.
Account and service information such as details of the services you request or receive from us, booking dates and times, inventory or item descriptions you provide to facilitate your move, and any preferences or instructions related to your move.
Payment and billing information such as invoice details, payment status, and transaction records. We do not store full payment card numbers where payments are processed via secure third party payment providers.
Communication data such as email correspondence, messages, and notes relating to your enquiries, bookings, feedback, or complaints, as well as records of our communications with you.
Technical and usage data such as information collected when you visit our website or use our online tools, including IP address, device information, browser type, and basic analytics data relating to how you access and use our online services.
Logistics and operational data such as collection and delivery locations, access details for properties where services are to be performed, and timing or scheduling information required to plan and complete your move safely and efficiently.
How We Collect Personal Data
We collect personal data directly from you when you request a quote, make a booking, complete forms, contact us by any communication method, or otherwise provide information to us in connection with our services. We may also collect information automatically through our website and digital tools, for example through basic analytics and server logs. In some circumstances, we may receive information from third parties acting on your behalf, such as family members, employers, estate agents, or relocation coordinators who arrange services for you.
Purposes and Lawful Basis for Processing
We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the situation, we may rely on one or more of the following lawful bases.
Contract performance. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, managing bookings, planning and executing moves, communicating with you about your service, and handling payments.
Legal obligations. We process personal data where necessary to comply with legal and regulatory requirements, such as accounting, taxation, and record keeping obligations, and to respond to lawful requests from public authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This can include improving our services, managing our relationship with you, handling enquiries and complaints, ensuring the security of our systems and premises, and preventing or detecting fraud or misuse of our services.
Consent. In limited cases we may rely on your explicit consent for certain processing activities, such as sending you direct marketing communications where consent is required by law. Where processing is based on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes.
To provide and manage moving and relocation services, including arranging and carrying out bookings, coordinating logistics, and managing customer accounts.
To communicate with you about quotes, bookings, service updates, and any issues or enquiries you may raise.
To manage billing, process payments, and maintain accurate financial and business records.
To improve our services, operations, and customer experience, including through analysis of aggregated and anonymised data where appropriate.
To maintain the security and integrity of our systems, vehicles, equipment, and staff, and to protect our rights, property, and safety, as well as those of our customers and third parties.
To comply with applicable laws and regulatory requirements and to establish, exercise, or defend legal claims.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy, and only where appropriate safeguards are in place.
Service providers and processors. We may engage third party providers to support our operations, such as payment processors, IT and cloud hosting providers, vehicle and logistics management systems, accounting and administrative support, and customer relationship management systems. These providers act as processors on our behalf and are only permitted to process your personal data in accordance with our instructions and applicable data protection law.
Professional advisers and authorities. We may share personal data with professional advisers such as lawyers, accountants, or insurers, as well as with regulatory authorities or law enforcement agencies where required by law or where necessary to protect our legal rights.
Other parties. In the context of a business sale, merger, restructuring, or similar corporate transaction, personal data may be disclosed to prospective or actual purchasers or partners, subject to appropriate confidentiality and data protection safeguards.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the data and the applicable legal obligations.
In general, we retain key customer and transaction records for the duration of your relationship with us and for a period after the end of that relationship as required by law or as necessary for our legitimate interests, such as to respond to queries, resolve disputes, or defend legal claims. When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.
International Transfers
Where we transfer personal data to countries outside the European Economic Area or the United Kingdom, we ensure that appropriate safeguards are in place to provide a level of protection for your personal data that is essentially equivalent to that under applicable data protection law. These safeguards may include reliance on adequacy decisions or the use of standard contractual clauses and other contractual protections.
Security of Your Personal Data
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, staff training, secure storage, and the use of reputable service providers. While we take reasonable steps to protect your data, no system can be completely secure, and you should take care when sharing information with us and when using our online services.
Your Data Protection Rights
Under the GDPR and applicable data protection law, you have certain rights in relation to your personal data. These rights apply to all Movers customers in our service area, subject to any legal limitations that may apply.
Right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data relating to you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or assess an objection you have raised.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used, machine readable format and to transmit that data to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling based on those interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or the processing is necessary for the establishment, exercise, or defence of legal claims.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Right to lodge a complaint. You have the right to lodge a complaint with a data protection supervisory authority if you believe that our processing of your personal data infringes data protection law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any revised version will apply to all Movers customers in our service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
